Question 1

Do you take insurance ?

Accepted Answer

We do not currently accept insurance for mobile phlebotomy services. Insurance coverage applies only to laboratory testing and is handled directly by the laboratory.

If you are uninsured, we can assist in getting discounted lab testing when using our partnered lab. Please inform us before scheduling so we can include it in the final price.

Question 2

What is the fee for mobile phlebotomy services?

Accepted Answer

Service fees vary based on service type, location and any additional requirements. Fees are provided in advance after review of the appointment request, and no appointment is scheduled without approval of the final fee.

For healthcare providers or facilities, arrangements are discussed directly based on the needs of the practice or facility.

Question 3

How is payment collected?

Accepted Answer

Payment is collected at the time of service. We accept cash, checks, credit/debit cards, and Zelle.

For facilities and healthcare providers, all services, fees, and billing arrangements are determined in advance and outlined in a formal agreement or contract. Payment terms, frequency, and method are agreed upon prior to services being rendered.

Question 4

Do you deliver or ship the samples to the lab?

Accepted Answer

All specimens are collected, processed, and delivered or shipped to the laboratory the same day of collection. We deliver to your preferred laboratory (LabCorp, Quest, Bioreference, Northwell Labs). Specialty kits are collected and shipped following kit instructions and shipped using the prepaid label provided with the kit.

Question 5

What areas do you service?

Accepted Answer

We currently cover Brooklyn, Queens, and Nassau County.

Service outside of these areas is limited and requires at least 3 days notice.

Same-day service may be available for established patients based on availability and the service required.

Question 6

How do I schedule an appointment?

Accepted Answer

To request an appointment, submit an online appointment request form. Once we receive and review the order, we will reach out with further instructions, discuss the final price, and finalize an appointment date and time window.

For facilities and providers, scheduling arrangements will be made and agreed upon based on facility and practice needs prior to services being rendered.

Question 7

Can I modify my lab order during the blood draw appointment?

Accepted Answer

Samples are collected exactly as listed on your lab order. If you need to add, remove, or split tests across multiple visits, you must discuss this with the ordering physician and make any adjustments to the lab order as necessary before scheduling an appointment. Our role is strictly to collect and send the samples according to the instructions provided.

Question 8

Do you have experience drawing for specialty kits that need to be shipped out same day?

Accepted Answer

We have experience with specialty kit collections such as Vibrant America, Igenex, Access Medical, Roselind Franklin, ZRT, Boston Heart, and more.

We collect the samples according to kit instructions which includes, centrifuge (if required), aliquoting samples if needed, freezing samples before shipment (if required), and shipping samples on ice (if required).

PLEASE NOTE: Patients are responsible for ensuring all collection instructions are available for the phlebotomists' review upon arrival of appointment. If ice packs are provided with your kit, you must ensure they are frozen solid prior to the appointment.

SAME DAY SHIPPING NOTE: Some specialty kits require collection on specific days, and many cannot be collected on weekends. It is the patient's responsibility to read all instructions thoroughly and ensure they can comply with the kit requirements before scheduling an appointment. We follow the instructions provided, but cannot adjust the collection schedule for the kit.

Question 9

What if I don't have a lab order from my physicians?

Accepted Answer

All services require a valid lab order from your physician-no exceptions. We cannot provide testing or collections for self-directed care without a physician's order. Please obtain an order from your healthcare provider before scheduling an appointment. For therapeutic phlebotomy, your order must include the amount to be removed and frequency.

Question 10

Are the phlebotomists certified?

Accepted Answer

Yes. All our phlebotomists are fully certified and professionally trained. We follow strict safety and handling protocols to ensure every collection is accurate, safe, and secure.

Question 11

Do you do pediatric draws?

Accepted Answer

We currently provide mobile phlebotomy services for patients aged 12 and older.

Question 12

What can I expect during my visit?

Accepted Answer

On the day of the appointment, a phlebotomist will arrive within the scheduled timeframe, collect your samples, and process payment. Please be prepared at the agreed-upon time and follow the lab instructions, such as fasting, if required. The visit can last up to 15 min or less.  We provide the patience needed to maintain patient comfort throughout the entire visit.

Question 13

What do I need in order to make scheduling quick and easy?

Accepted Answer

Once we receive your request, we will reach out for further instructions. We will request your lab order and any other documents needed for the appointment. Having all lab orders and insurance information (if required) ready and available can help make scheduling a smoother process. Once reviewed, a quote for the service will be provided. If you would like to proceed with the appointment, we will finalize a date and time frame of arrival. Scheduling is based on availability, but you will be given an option to request a preferred date and time, which we will do our best to accommodate.

Question 14

Can you collect blood work at my office?

Accepted Answer

Yes. We can collect your blood work at your home, office, or other approved location, provided the environment is safe, clean, and suitable for specimen collection.

Question 15

What if i need to cancel?

Accepted Answer

If you need to cancel your appointment, we ask that you do so within 24 hours of your scheduled appointment.  We do understand that things can unexpectedly arise, and ask if 24 hours' notice is not possible, please provide at least 2 hours' notice of cancellation. A confirmation email will be sent the day before your appointment to confirm. If you need to cancel or reschedule, this would be the best opportunity to do so.

Question 16

What if I am not available when the phlebotomists arrives?

Accepted Answer

If we arrive at the location provided and no one is available, we will make an attempt to contact you via email or phone.  The phlebotomist will wait 10 minutes, and if no one is available, we will leave and be unable to come back. No-shows may be unable to schedule future appointments.

Question 17

Which Labs do you deliver to?

Accepted Answer

We will deliver your specimens to the lab of your choice. We deliver to LabCorp, Quest, Northwell Health, Accureference, Bioreference and more. Once you submit your appointment request, we will contact you to discuss details, including lab preference.

Question 18

Do you handle lab results?

Accepted Answer

No. We do not perform laboratory testing or provide lab results. We collect, process, and deliver your specimens to your preferred laboratory. All testing and results are handled directly by the laboratory and your ordering healthcare provider.

Question 19

Do you offer weekend appointments?

Accepted Answer

We do not offer weekend appointments at this time. We are open Monday-Friday from 9am-5pm.

Question 20

What if I need blood work done but dont have insurance to cover testing?

Accepted Answer

We offer testing at discounted pricing when using our partnered lab Accureference. Submit a request using our "partnered lab" form and we will reach out to assist.

Servicing Brooklyn, Queens and Nassau County

Frequently asked questions